Frequently Asked Questions about Buying Used Medical Equipment
Did you know that used medical equipment is often 80 percent less expensive than purchasing a new machine? While this is true, and medical professionals are saving thousands of dollars by buying used equipment, some healthcare institutions still have concerns about buying pre-owned equipment. This is particularly the case when they are shopping online.
Here are a few of the most common questions about buying used medical equipment.
How do I know the equipment will be in good working order when it arrives?
If you plan to buy used medical equipment from an online marketplace rather than a certified dealer, this may be a legitimate concern. Unless a device has been tested by medical equipment specialists, and is guaranteed to perform according to manufacturer’s specifications, then you should shop elsewhere. However, most legitimate dealers who sell reconditioned medical equipment will stand behind their products.
Will I have access to the owner’s manual and operating instructions?
The seller should be able to give you as much information about a piece of used medical equipment as you would get when purchasing it new. This includes manufacturer’s operations manuals and easy access to knowledgeable staff if there is a problem upon delivery.
Will the equipment be guaranteed? What if I want my money back?
You should also be given an unconditional money-back guarantee, but keep in mind that the equipment may need to be returned within a certain period of time.
What type of used medical equipment can be purchased online?
The most common devices found online are patient monitors, defibrillators, EKG machines, ultrasound machines and bone densitometers; but you will also find more equipment such as Holter monitors, pulse oximeters, fetal monitors and stress test EKG machines.
Will an online retailer be able to make expert recommendations?
Most online retailers will tell you they have a staff of “qualified professionals”, but you will want to be sure they have experience with the type of medical equipment you plan to buy. The site should encourage phone calls and have an expert medical equipment representative available to answer your questions and help you make an informed decision.